Level 2 Certificate in Customer Service

Level 2 Certificate in Customer Service

Deliver exceptional customer service, each and every time, with this leading qualification.

Businesses live and die by their reputation, and customer service is perhaps one of the most important factors in ensuring customer retention and repeat custom.

The Level 2 Certificate in Customer Service (RQF) has been designed to give learners the knowledge and understanding needed to deal with customers on a daily basis as part of their job role.

Ideal for those preparing for employment or supporting those new to customer service, this nationally recognised qualification is relevant to a variety of work sectors and covers effective customer service and supporting the customer service environment.

Topics include:

• The principles of customer service
• Understanding how customer needs and expectations are formed
• Understanding principles of responding to customers’ problems or complaints
• Identifying the interpersonal and team working skills required in the customer service environment
• Identifying the legislation which supports the customer service process
• Applying the practical skills required to deliver effective customer service
• Demonstrating how to meet customer needs and expectations
• Communicating effectively with customers
• Applying customer service improvements and develop self